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1.888.676.2660

6AM - 8PM PST

General Questions

Q:

What forms of payment do you accept?

A:

6pm.com currently accepts Visa, MasterCard, Discover, American Express. (We do not accept PayPal.)

Q:

The item I want is out of stock in my size, will it be restocked?

A:

The majority of the inventory consists of closeouts, discontinued styles, and hard-to-find styles. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!

Q:

How do I order items with Cashier's Checks or Money Orders?

A:

At this time we do not accept Cashier's Checks or Money Orders.

Q:

Is it safe to use my credit card on your site?

A:

Shopping at 6pm.com is safe. The 6pm.com Safe Shopping Guarantee backs every credit card purchase you make at 6pm.com, and our site is protected by SSL encryption technology. Learn more about the 6pm.com Safe Shopping Guarantee here.

Q:

Do you do back orders?

A:

6pm.com does not do back orders.

Q:

Is it safe to use my debit card online?

A:

Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once your shipment is planned. Once your order is shipped, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q:

Do you have a catalog?

A:

Currently, 6pm.com has a 'virtual' catalog. The entire product selection is online; we do not have a physical catalog.

Q:

Why should I sign up for 6pm.com Emails?

A:

By signing up for our email, you'll be among the first to know about special sales, the availability of new brands, limited-time offers, coupons and many other exciting features to help you get the most out of what 6pm.com has to offer! We never rent, sell, or share your personal information. For further details please view our privacy policy.

Q:

Do you charge sales tax on any item?

A:

6pm.com, LLC is required by law to collect sales tax on orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Alabama

6pm.com, LLC collects the simplified sellers use tax on sales to Alabama customers and remits the tax on behalf of Alabama customers to the Alabama Department of Revenue. The Alabama simplified sellers use tax program account number is: SSU-R009642239.

Q:

Which Internet browsers do you recommend/support?

A:

In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 10 and above (for Windows users), or Safari (for Macintosh users).

Q:

What are cookies? Do I need to enable cookies on my browser to shop at 6pm.com?

A:

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features at 6pm.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your 6pm.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and click on it.For more information about how 6pm.com uses cookies, see our privacy policy.

Q:

Can I combine multiple orders or add additional items to my order once it has been placed?

A:

Unfortunately we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped and you must call to cancel your order. Once an order is canceled, it may take up to 24 hours before you are able to place a new order for the same items. Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock.

Q:

How do I change the shipping address?

A:

Please contact our Customer Loyalty Team at 1-888-676-2660 6AM - 8PM PST immediately if you need to change the shipping address on your order. Due to security reasons, we cannot change addresses over email or social media.

Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address.

Q:

How do I cancel my order?

A:

To cancel your order online, log in to My Account and click on the Order Number that has items you want to cancel. (The status must say Submitted or Processing to be eligible for online cancellation.) Check the items in your order you'd like to cancel then click 'Cancel Checked Items'. On the next screen, select a reason why you want to cancel the item(s) and click the 'Submit Cancellation' button. If your order was eligible for cancellation, the next screen will say: "Thanks! Your cancellation request has been successfully processed!"

Contact our Customer Loyalty Team at 1-888-676-2660 6AM - 8PM PST immediately if you need assistance cancelling an order. Due to security reasons, we cannot cancel orders over social media. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to cancel the order.

Q:

Why was the item in my shopping cart no longer available at checkout?

A:

The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Q:

Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

A:

Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!

Q:

Are you authorized to sell the brands you advertise on your site?

A:

Yes, 6pm.com is an authorized online retailer of all brands sold on our site, and we only sell original merchandise (no knock-offs or fakes here!). For a full list of brands that we carry, please visit our Brands page.

Q:

Do you sell factory seconds?

A:

Never -- we only buy first-quality. All of our merchandise comes directly to us from the brand manufacturers or one of their authorized dealers. We stand behind all of our merchandise, so please contact us in the event you feel something you received has a manufacturer's defect.

Q:

How do I unsubscribe from the 6pm.com mailing list?

A:

To unsubscribe from the 6pm.com mailing list, please click here.

Q:

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A:

Please double check that your full name, billing address and phone number is associated with the credit card you're trying to use. Also check that the credit card number and expiration date on your card matches what is entered. Please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. (We do not accept PayPal at this time.)

Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.

Q:

How can I contact 6pm.com for additional assistance?

A:

If you need help with your order please feel free to email us or call the 6pm.com Customer Loyalty Team at 1-888-676-2660 from 6AM - 8PM PST.

Q:

Does 6pm.com offer coupons?

A:

Every day 6pm.com offers special savings on all of the best brand names. You can get your guilt-free daily fix for less at 6pm.com vs. your local department store. Sign up for Email, follow us @Shop6pm on Twitter, friend us on Facebook, and check back regularly for special coupon codes and promotions.

 

See the 6pm.com coupons page for more information.

Q:

What are some garment care tips for my new clothing purchase?

A:

So, you just found an awesome deal on 6pm! Here are some great tips on how to help keep a variety of fabrics looking their best and lengthen their life to get the most out of your score!

Acetate: Most items made of acetate are dry-clean only, but some may be hand-washed in lukewarm water. Do not twist the fabric. Iron while the fabric is damp. Press the inside of the garment using a low-temperature setting. Use a pressing cloth when ironing the outside.

Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label, and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat. 

Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle, and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Linen: Most linen garments need to be dry-cleaned or hand-washed. Follow the instructions on the care label. To touch up or press, use a steam iron on a linen setting for a crisp look.

Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying, and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool -- never hot -- iron, if necessary.

Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased, or use something as simple as a piece of white cotton fabric.

Silk: Dry cleaning may be required. Some silks are hand- or machine-washable. Do not dry silk in a clothes dryer. Garments usually look best when professionally dry-cleaned.

Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.     

Wool knit: Typically wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

Q:

Do you ship internationally?

A:

At this time orders may only be shipped to U.S. States and Territories. Please keep in mind that using third-party shipping services is at your own risk.

Q:

Does 6pm accept international credit cards?

A:

Currently 6pm.com can accept international credit cards but we can only ship to an address within the United States and its territories. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.

On the checkout page, there will be a billing and shipping section. Please do the following:

For the billing information

• Enter your street address on Address Line 1.

• Enter your City, County or Province, and Postal Code on Address Line 2.

• Enter your Country for the city.

• Enter AA for the state.

• Enter 11111 for the zip code.

For the shipping information

• Please enter the correct information in the appropriate field.

Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

Q:

I received Damaged, Defective, or Wrong Item(s), what do I do?

A:

Please contact us immediately via phone, 1.888.676.2660 6AM - 8PM PST or email cs@6pm.com before you start the return process.

Q:

Do you have a guest checkout?

A:

We do not currently have a guest checkout option. Please create an account to checkout or call us at 1.888.676.2660 6AM - 8PM PST.

Q:

Do you price match?

A:

We do not price match competitors of 6pm.com.