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Shipping and Delivery Questions

  1. What are the holiday shipping cut-off dates?
  2. What does 6pm.com charge for shipping an order?
  3. How long will it be before I receive my order?
  4. Do you ship to addresses outside the United States?
  5. Do you ship to PO boxes or Military APO/FPO addresses?
  6. Can I expedite my shipping?
  7. How can I contact 6pm.com for additional assistance?
  8. What is 6pm.com's Return Policy?
  9. Are the shipping time-frames listed on your website guaranteed?
Q:

What are the holiday shipping cut-off dates?

A:

Please follow the guidelines below for estimated holiday shipping times: (View the most accurate delivery dates at checkout.)

Q: What are the holiday shipping cut-off dates?

A: Please follow the guidelines below to ensure your gifts arrive by December 25!

Standard Shipping (4-5 Business Days): Order by 12/16 8AM PST for delivery by 12/25.

2-Business Day Shipping*: Order by 12/20 1PM PST for delivery by 12/25.

1-Business Day Shipping ($14.99): Order by 12/21 12PM PST for delivery by 12/25.

*Holiday Shipping Upgrade Promotion: Order must total $50 or more to qualify (pre-tax, post-coupon subtotal) and 2-Business Day shipping must be chosen at checkout to get the free upgrade. Order must be placed between 12/16 at and 12/20 at 1PM PST.

These are only shipping estimates. Look on your checkout page for the best estimate of delivery date. For more detailed Holiday Shipping Information, please visit the Holiday Shipping Page

**Holiday delivery is not guaranteed for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Expedited shipping is also not available for shipments including items containing hazardous material by the Department of Transportation (fragrances, nail polish, etc).

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Q:

What does 6pm.com charge for shipping an order?

A:

Order two or more items at any price, or one item totaling $50 + for FREE Standard Shipping* (4-5 Business Days)! If you do not meet those requirements, Standard Shipping (4-5 Business Days) is $3.95.

In a hurry? We also offer Expedited Shipping!

2-Business Day Shipping: $9.99*

1-Business Day Shipping: $14.99

*Holiday 2-Day Shipping Upgrade Promotion: Order must total $50 or more to qualify (pre-tax, post-coupon subtotal) and 2-Business Day shipping must be chosen at checkout to get the free upgrade. Order must be placed between 12/16 at and 12/20 at 1PM PST.

*Free shipping is automatically applied to orders with two or more items or one item totaling $50 or more before tax. Free shipping is applied before coupon and before gift card is used (when applicable).

Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment. All expected delivery dates are provided at the checkout page. However, due to payment type, and that company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Expedited shipping is also not available for shipments including items containing hazardous material by the Department of Transportation (fragrances, nail polish, etc) and some watches due to the batteries they contain.

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Q:

How long will it be before I receive my order?

A:

For standard shipping, you should receive your order within 4-5 business days.

Please allow additional time for shipments to PO Boxes and military addresses (APO, FPO).

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Q:

Do you ship to addresses outside the United States?

A:

At this time orders may only be shipped to US States and Territories. Please keep in mind that using third-party shipping services is at your own risk.

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Q:

Do you ship to PO boxes or Military APO/FPO addresses?

A:

Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.* Expedited shipping is not available to these address types. *Please Note: At this time we cannot ship items considered a hazardous material by the Department of Transportation due to the alcohol content (fragrances, nail polish, etc.) to Alaska, Hawaii, PO Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico).

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Q:

Can I expedite my shipping?

A:

The following shipping options are available when you check out.

Order two or more items at any price, or one item totaling $50 + for FREE Standard Shipping* (4-5 Business Days)! If you do not meet those requirements, Standard Shipping (4-5 Business Days) is $3.95.

In a hurry? We also offer Expedited Shipping!

2-Business Day Shipping** $9.99

1-Business Day Shipping $14.99

*Free shipping is automatically applied to orders with two or more items or one item totaling $50 or more before tax. Free shipping is applied before coupon and before gift card is used (when applicable).

**Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment. 2-Business Day shipping requires up to one day of processing prior to being shipped from our warehouse. From the time you place an order, you can expect to receive items in 2-3 Business Days.

1-Business Day Shipping orders placed before 4 PM Eastern, 1 PM Pacific on a business day will be shipped out the same day. All other orders will be shipped out the next business day. However, due to payment type, and that company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Expedited shipping is also not available for shipments including items containing hazardous material by the Department of Transportation (fragrances, nail polish, etc) and some watches as well due to the batteries they contain.

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Q:

How can I contact 6pm.com for additional assistance?

A:

If you need help with your order please feel free to email us or call our Customer Loyalty Team at 1.888.676.2660.

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Q:

What is 6pm.com's Return Policy?

A:

We're glad you asked! See our Returns Section to see the entire policy.

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Q:

Are the shipping time-frames listed on your website guaranteed?

A:

Yes. 6pm.com strives to fulfill all of the orders that we process within the quoted time-frames 6pm gladly stands behind the quoted delivery time-frames associated with each of the shipping types that we offer.

6pm.com accepts no responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure

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